Posted by Ted Hopton on February 11, 2008
Posted in Awards, Call Center Management, Call Centers, ICMI, ICMI Membership, ICMI's QueueTips | Tagged: award, Call Centers, ICMI, ICMI's QueueTips, Management, Networking, user-generated, Web 2.0 | No Comments »
Posted by Ted Hopton on February 8, 2008
We’re now accepting applications for the ICMI Membership’s 2008 Global Call Center of the Year Award — the application deadline is March 14, 2008. As I wrote back in 2006 (Award-Winning Call Centers), I’ve had the privilege of being involved with this prestigious award since the beginning, and I find it to be one of the most satisfying aspects of my job.
And this year we’ve added an optional video submission to the application! For extra credit, applicants can submit a 3-minute video about their call center, to help our selection committee in the difficult task of evaluating and selecting the winners. ICMI will make all of those videos available on our YouTube channel, ICMIQueueTube, so keep your eye out for them. They should make for good watching, and you can even justify being on YouTube at work in you’re watching the ICMIQueueTube channel (well, as long as you don’t spend too much time on the funny call center videos, I suppose).
We all read too much negative press about call centers, so it’s wonderfully refreshing to read a stack of applications telling the success stories of call centers all over the world. The pride these managers take in their call centers and their entire team Read the rest of this entry »
Posted in Awards, Call Center Management, Call Centers, ICMI, ICMI Membership | Tagged: ICMI, award, Call Centers, Call Center Management, ICMI Membership, call center of the year, global call center of the year | No Comments »
Posted by Ted Hopton on March 7, 2006
I have had the privilege to participate in the ICMI Membership’s Global Call Center of the Year Award selection process for a number of years now. As applications for the 2006 award start to come in, I find myself thinking about what it takes to win the award.
What makes these call centers winners? At the risk of oversimplifying, there are several qualities that each award-winner has had. Read the rest of this entry »
Posted in Awards, Call Center Management, Call Centers, Customer Sat, Customer Service, ICMI, ICMI Membership | Tagged: awards, call center, Customer Sat, Customer Service, ICMI | No Comments »
It’s that time again! Fresh new call center management advice in ICMI’s QueueTips!
call center management 