All Things Call Center
Although I write in this blog about almost anything that’s on my mind, a large number of my posts are and will continue to be related to call centers, and particularly on call center management. That’s my professional interest area, and to make it easier for you to find all of my blog postings related to call centers, I’ve collected a number of links here that will pull up everything you could ever want to know about call centers and call center management.
Overall Call Center Postings
Postings on All Things ICMI (= all things call center)
- ICMI Membership’s Global Call Center of the Year Award (there’s no higher honor)
- ICMI’s Call Center Conferences (the best there are, trust me on this)
- ICMI Consulting (the very best of the best)
- ICMI Membership (I’m the Membership Director — ’nuff said)
- ICMI Publications (the lifeblood of ICMI’s call center knowledge)
- ICMI Training (we were the first, and nobody does it better, as Carly Simon sings)
- ICMI’s Customer Management Insight (CMI) (no other monthly call center-focused publication comes close)
- ICMI’s QueueTips (the largest freely available knowledgebase of call center management advice available anywhere — did I mention it’s free?)
- ICMI’s QueueTube (my latest adventure, currently in the pilot stage — see also, Call Center Videos)
See Also, Call Center Links to ICMI
- ICMI
- ICMI’s Customer Management Insight
- ICMI’s QueueTips
- ICMI’s QueueTips Forum
- ICMI’s QueueTube
- Join ICMI (do it now!)
See Also, Help Desk Resources (now part of ICMI, too)
- HDI - Leading IT Service and Support (everything help desk and support desk)
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