I really liked Digg’s feature that let me Digg an article and then post it to my blog. It was the fastest, simplest way to quickly add articles of interest to this blog. However, Digg changed to a Flash version of this feature, and since then I have gotten it to work only a couple of times. Most frustrating. C’mon, Digg, don’t roll out features that don’t work!
Archive for November, 2008
The Insider’s Crusade
Posted by Ted Hopton on November 21, 2008
The next administration will be a valedictocracy — rule by those who graduated first in their high school class. If an enemy attacks United States during a Harvard-Yale game, we’re in trouble.
Posted in Politics | Leave a Comment »
Super Empowered (Angry) Customers
Posted by Ted Hopton on November 11, 2008
A former colleague, Keith Dawson, was the editor at Call Center Magazine for years. Sadly, Call Center Magazine fell victim to digital fever and died, but I still remember the phrase Keith coined: Super Empowered Angry Customers.
Super Empowered Angry Customers describes the shift in power that has taken place with the popularity of blogs, video sites such as YouTube, and websites such as “______CompanySucks.com” Companies have always claimed to listen to customers, but in practice many companies have routinely ignored many customers — and when this happened customers had little option beyond taking their business elsewhere.
Now they can take their business elsewhere AND cause a public relations disaster for the company that disappointed them. This has completely changed the dynamic between customers and companies, shifting the balance of power toward the customer to a never-before-seen degree.
So how shall we use our power, people? Will we use it for good or for evil? Every customer is not always right, and not every complaint is justified. It can be a very good thing to have more power, yet history is full of lessons about power being abused. Let’s try to use our power for good.
Posted in Blogs, Customer Sat, Customer Service, Social Media, Web 2.0 | Tagged: call center magazine, keith dawson, super empowered angry customers | Leave a Comment »
Vote in a Small Town Without Waiting
Posted by Ted Hopton on November 4, 2008
After years of the presidential campaign, I finally got to vote today. And one of the benefits of living in a small town is that I did not have to wait in line, even though all over the country there are record numbers of voters turning out and long lines are being reported.
Now we wait another 12 hours or so…
Posted in Politics | Leave a Comment »
The Fightins » Chase Utley Is Excited To Be A Champion
Posted by Ted Hopton on November 1, 2008
This was the highlight of the ceremony at the Phillies’ World Series championship parade. Despite a several second delay by the broadcast networks, none of them bleeped it out, and so ended up issuing apologies afterward. It got the biggest cheer of the day from the crowd and may go down as the best speech ever.
more about “The Fightins » Chase Utley Is Excited…“, posted with vodpod
Posted in Humor, Sports | Leave a Comment »
