Yaicha

Ted’s take on the world, one topic at a time.

Archive for June, 2008

Moving is Fun . . . and Comcast Loses Then Wins

Posted by Ted Hopton on June 18, 2008

Sorry I have been away from this blog for a while. I just moved, and the fun still has not stopped. Boxes are piled everywhere, the kitchen is not unpacked at all, and heck if I know where the towels and washclothes are. I’ll be back after I dig out.

But, I should comment on Comcast, both the good news and the bad. First, the bad news: even though I told the customer service rep when I called to tell them I was moving that every time in the past when I have moved Comcast has screwed things up, and even though he assured me he had taken care of everything for me this time . . . you guessed it, it got screwed up. I waited two hours when I had far better things to do, and Comcast never showed up to set up my service.

So, I called, navigated my way through their annoying and illogical IVR Read the rest of this entry »

Posted in Call Centers, Customer Sat, Customer Service, Human Interest | Leave a Comment »

The Great Seduction

Posted by Ted Hopton on June 11, 2008

David Brooks makes sense, again, in this column.

The most rampant decadence today is financial decadence, the trampling of decent norms about how to use and harness money.

read more | digg story

Posted in Economics | Leave a Comment »

Should you fire the voice mail guy?

Posted by Ted Hopton on June 10, 2008

Seth Godin hits the nail on the head, again, in this blog post.

Let’s say the person in charge of your retail operations does the following every single day:

  • Puts up a sign indicating which of five doors customers should use.
  • Locks that door.
  • Randomly unlocks another door.
  • When someone figures out which door to use, he runs out and kicks them in the groin, then locks the door.

read more | digg story

Posted in Call Center Management, Call Centers, Customer Sat, Customer Service | Leave a Comment »

Salmonella Tomato Warning Expanded

Posted by Ted Hopton on June 9, 2008

I love tomatoes, so this news is discouraging. Think I’d better start growing my own.

At least 145 people in 16 states have been sickened by salmonella-tainted tomatoes; not all tomatoes affected, says the FDA.

read more | digg story

Posted in Food, Health | Leave a Comment »

Head-to-Head Election Speeches

Posted by Ted Hopton on June 8, 2008

This video, which assembles clips from McCain’s speech in Louisiana and political commentators’ reactions to it, speaks for itself. McCain tried to steal some of Obama’s spotlight by scheduling his own speech on the same night that Obama clinched the Democratic nomination for president. What actually resulted was an incredibly obvious — and unfavorable for McCain — comparison between the McCain speech and Obama’s uplifting and inspiring speech on the same night. McCain got his spotlight, but it ended up being a harsh one. Take a look.

Thanks to Talking Points Memo for this video, and Frank Rich for writing about it.

Posted in Language, Media, Politics, Video | Leave a Comment »

Your Brain: The Missing Manual

Posted by Ted Hopton on June 7, 2008

The Missing ManualI’ve always liked the title of the series of technology help books called “The Missing Manual.” The accurate and perceptive premise is that manufacturers rarely provide as much guidance as you would like for the sophisticated technology they have sold to you. These books, written by a third-party expert, help you get the most out of your purchase, and teach you all kinds of tricks to make it easier to understand and use.

So, this title caught my attention — Your Brain: The Missing Manual. Very clever. I didn’t buy my brain, but it sure is a complex tool that I wish I knew how to use better, and there’s no user’s guide, either. I haven’t read this book, so I can’t comment on it, but I am curious about it and will look into it.

Posted in Health, Human Interest, Learning, Science | Leave a Comment »

Savor the Moment

Posted by Ted Hopton on June 7, 2008

See the original image at nytimes.comBob Herbert provides perspective on the significance of what this Democratic primary means in history. We have come a long way, and it’s worth pausing to recognize it.

This election year has been a testament to the many decades of work by men and women to build a more just America.

read more | digg story

Posted in History, Politics | Leave a Comment »

What Hillary Won

Posted by Ted Hopton on June 7, 2008

See the original image at nytimes.comGail Collins reflects on the magnitude of Hillary Clinton’s achievement in this Democratic primary.

By the end of those 54 primaries and caucuses, Hillary Clinton had made a woman running for president seem normal.

read more | digg story

Posted in History, Politics | Leave a Comment »

Paul Krugman: Bits, Bands and Books

Posted by Ted Hopton on June 6, 2008

See the original image at nytimes.comPaul Krugman’s column makes some points we have certainly heard before, but he also ties in a new perspective that is worth thinking about.

Everything that can be digitized will be digitized, making intellectual property easier to copy and harder to sell for more than a nominal price.

read more | digg story

Posted in Economics, Media, Trends | Leave a Comment »

Sam Donnellon: Jimmy Rollins’ act of contrition

Posted by Ted Hopton on June 6, 2008

See the original image at philly.com

I don’t often write here about sports stories, but I like stories that have a good message, and this one does. If you’re not a Phillies or baseball fan, Jimmy Rollins is a superstar shortstop who won the Most Valuable Player award two years ago. Yet in yesterday’s game he failed to run hard to first base, thinking the ball he’d hit was going to be easily caught for an out. When the ball was dropped, he had squandered a chance to be on second base instead of first.

The story here is not baseball or sports — it’s about taking responsibility for your actions no matter who you are. It’s also about management — Charlie Manuel yanked Rollins out of the game as punishment, sending a clear message about accountability. And then it’s about how you act when you get chastised publicly.

He took his medicine. Jimmy Rollins took his benching yesterday like a man, like a teammate, maybe even like the leader he purports to be.

read more | digg story

Posted in Human Interest, Leadership, Management, Sports | Leave a Comment »

 
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