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Archive for June 18th, 2008

Moving is Fun . . . and Comcast Loses Then Wins

Posted by Ted Hopton on June 18, 2008

Sorry I have been away from this blog for a while. I just moved, and the fun still has not stopped. Boxes are piled everywhere, the kitchen is not unpacked at all, and heck if I know where the towels and washclothes are. I’ll be back after I dig out.

But, I should comment on Comcast, both the good news and the bad. First, the bad news: even though I told the customer service rep when I called to tell them I was moving that every time in the past when I have moved Comcast has screwed things up, and even though he assured me he had taken care of everything for me this time . . . you guessed it, it got screwed up. I waited two hours when I had far better things to do, and Comcast never showed up to set up my service.

So, I called, navigated my way through their annoying and illogical IVR Read the rest of this entry »

Posted in Call Centers, Customer Sat, Customer Service, Human Interest | Leave a Comment »

 
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