I’ve long had mixed feelings about instant messaging during the workday. Clearly, there are times when it turns into a time waster. Still, it’s much easier to “kill off” an IM discussion and get back to work than it is if you’ve wandered over to someone’s desk to ask for something.
Social etiquette requires you to make some small talk, inquire about your colleague’s interests, etc. In other words, in person (and on the phone) we should — rightly — interact with peers in a friendly, personal way, because that’s the right way to act. But that’s not terribly efficient, and if you can get the info you need, instead, through a 30-second instant message chat and then get back to work with a quick, “thx so much, ttyl” then I can see Read the rest of this entry »