Yaicha

Ted’s take on the world, one topic at a time.

Archive for May, 2008

Women Are from Venus, But Hillary Wants Mars

Posted by Ted Hopton on May 26, 2008

This is great satire in The Daily Kos: “Clinton demands Mars be seated.”

Hillary Clinton announced that her campaign would continue “…until every Martian voice is heard and respected.”  Pointing out that, as of yet, no Martian delegates had been selected, “No one can say they have won the nomination until each and every state — red states, blue states and little green states, have been heard from!”

Clever premise, nicely timed with the landing of Phoenix on Mars, and then it gets even more “out there,” with Hillary Read the rest of this entry »

Posted in Humor, Politics | Leave a Comment »

More of the Same Griping about Customer Service

Posted by Ted Hopton on May 26, 2008

Nothing new at all in this NYT article, “Far From Always Being Right, the Customer Is on Hold.” It’s designed for popular consumption and it rehashes points made better elsewhere, with this author’s distinction being a decidedly whiny tone. But it’s the kind of article my mother notices and points out to me, knowing I work with call centers for a living. Thanks, Mom, I found it . . .

The bottom line, as I have said many times before (see, for example, Just Answer the Phone Quicker!) and will say many times again, is that those of us in the call center industry have the power to change the negative perception the public has of us. It’s going to take resolve and determination, and recognition that customer service is important enough to do right that spending money on it is a wise investment.

Posted in Call Center Management, Call Centers, Customer Sat, Customer Service | Leave a Comment »

Social Networking Has Gotten Political — In a Good Way

Posted by Ted Hopton on May 26, 2008

Roger Cohen’s NYT column, “The Obama Connection,” starts off with a play on Bill Clinton’s famous line from his first presidential campaign (“It’s the economy, stupid”): “It’s the networks, stupid.” Ironically, it’s Bill’s wife and heir-apparent, Hillary, who is implicitly the “stupid” one this time.

More than any other factor, it has been Barack Obama’s grasp of the central place of Internet-driven social networking that has propelled his campaign for the Democratic nomination into a seemingly unassailable lead over Hillary Clinton. Her campaign has been so 20th-century. His has been of the century we’re in.

I’d already been following Obama’s use of the Internet for fund-raising and organizing and energizing volunteers (see, Adios, Sound Bites & Fat Cats – Obama is Changing Politics and Barack Obama Is Rocking the Youth Vote and Obama Supporters Are Hip and Artistic and Home Agents Calling for Barack Obama). Cohen’s column nicely connects the dots and lets the picture emerge more clearly.

As Joshua Green chronicles in an important piece in The Atlantic, Obama has used social networking and his user-friendly Web site to develop the money machine, and the youthful engagement, that has swept him forward.

So, I found Green’s article, “The Amazing Money Machine,” and read that, too. It’s Read the rest of this entry »

Posted in Innovation, Networking, Politics, Technology, Trends, Web 2.0 | Leave a Comment »

Her Stroke of Insight Showed Her Nirvana

Posted by Ted Hopton on May 25, 2008

I already wrote about Jill Bolte Taylor — Scientist Turns Microscope on Herself (while having a stroke) — but this article in the NYT, “A Superhighway to Bliss,” adds much more to the story. The experience enlightened her in the Buddhist sense, and she has written a memoir to try to share what she learned.

Today, she says, she is a new person, one who “can step into the consciousness of my right hemisphere” on command and be “one with all that is.”

Although it took eight years to recover from her stroke, she has not been permanently debilitated.

Her desire to teach others about nirvana, Dr. Taylor said, strongly motivated her to squeeze her spirit back into her body and to get well.

Her perspective is unique and can’t be Read the rest of this entry »

Posted in Books, Human Interest, Recommended Reading, Spirituality | 1 Comment »

Simple Words of Praise, Part 2

Posted by Ted Hopton on May 25, 2008

LinkedIn

I finally got tired of seeing my LinkedIn progress bar stuck at 90%. The explanation offered said that if I recommended someone in my network, then it would go up to 95%. I kind of assumed that if I wrote two recommendations, it would get to 100%, and then I would feel a sense of accomplishment — a social networking task crossed off my “to do” list.

So, with my motivation all about me, I set out to recommend someone by looking through my connections on LinkedIn. I didn’t even get past the A’s before I saw someone worthy of recommendation. “This one will be easy,” I thought, and in just a couple of minutes I was done, having summed up succinctly what a great job this person had done for me in the past.

“OK, I’ll go for 100%,” I thought, still focused on me. I found another connection Read the rest of this entry »

Posted in Human Interest, Networking | Leave a Comment »

My Brain Is Just Getting Better

Posted by Ted Hopton on May 25, 2008

See the original image at nytimes.com

It doesn’t always seem that my brain is working better the older I get (anecdotal evidence I’ve observed might even suggest the opposite at times . . .), but the NYT says it is: “Older Brain Really May Be a Wiser Brain.”

“If older people are taking in more information from a situation, and they’re then able to combine it with their comparatively greater store of general knowledge, they’re going to have a nice advantage.”

Nice to hear some good news, for a change, about aging brains.

“It may be that distractibility is not, in fact, a bad thing,” said Shelley H. Carson, a psychology researcher at Harvard whose work was cited in the book. “It may increase the amount of information available to the conscious mind.”

So, when things that once seemed to be simple to call to mind no longer are, it’s not Read the rest of this entry »

Posted in Health, Human Interest, Research, Science | Leave a Comment »

The Frogger Theory of Career Paths

Posted by Ted Hopton on May 24, 2008

Remember when you were young and thought you got to decide what you would do when you grew up?

My earliest memory of a career ambition was my wish to be a milkman. Yes, we still had milkmen when I was very little, driving around in their trucks before dawn and leaving glass bottles with the foil top in an insulated box outside the door. I wasn’t so fond of school at that age, and I found out that college (more school) was not required for a career as a milkman, so that sounded good to me.

Even when I was in college, I was under the impression that I got to make a choice about my career. I simply had to decide what it was I wanted to do and then go about making it happen. In fact, that is what happened, and I embarked on my first career, as a teacher. And when I wanted to try something else, I went to grad school, thinking I would get to choose once again.

And perhaps I could have chosen, if I had been truly determined to do so. But that’s when things really began to shift. Since that point, what I have done, the jobs that I have held, have been much more determined by circumstances than by my careful planning.

I’ll date myself again: remember the video game, Frogger? A frog attempts to cross a busy highway by jumping from one moving car to another. If you fail to land him on a car he gets flattened, instead. Well, since graduate school my career path feels like a game of Frogger. And I suspect for many other people that is the case, too. Read the rest of this entry »

Posted in Career, Nostalgia | Leave a Comment »

Blogs Blossom into a Big Business – eMarketer

Posted by Ted Hopton on May 16, 2008

Blogs Blossom into a Big BusinessMore interesting stats about blogs’ growth from eMarketer. Nothing terribly new, but the news reinforces the perception that blogs are rapidly growing and should not be ignored in your marketing plans.

Posted in Blogs, Marketing, Media, Trends | Leave a Comment »

The Neural Buddhists

Posted by Ted Hopton on May 13, 2008

Fascinating column by David Brooks (who may be my favorite conservative columnist — and that’s not meant as a backhanded compliment) about the impact of neuroscience on fundamental human attitudes (not to mention fundamentalists’ attitudes). Thought-provoking and well worth reading!

The cognitive revolution is not going to undermine faith in God — it’s going to challenge faith in the Bible.

read more | digg story

Posted in Human Interest, Research, Science, Spirituality | Leave a Comment »

Google AdWords Editor a Great Tool for More Than Google

Posted by Ted Hopton on May 12, 2008

http://www.blogdaddy.com/wp-content/uploads/2007/05/google-microsoft-yahoo.jpgGoogle AdWords Editor is a free tool that makes even sweeping changes to your Google Adwords campaigns snappy, and it can be used with Yahoo and Microsoft’s ads, too. Sweet!

Learn all about it in a great post by David Szetela, at Search Engine Watch. He’s got great tips on using Google Adwords in his blog’s archives, too, so take a look through them.

read more | digg story

Posted in Marketing, Technology | Leave a Comment »

 
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