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Archive for May 26th, 2008

Women Are from Venus, But Hillary Wants Mars

Posted by Ted Hopton on May 26, 2008

This is great satire in The Daily Kos: “Clinton demands Mars be seated.”

Hillary Clinton announced that her campaign would continue “…until every Martian voice is heard and respected.”  Pointing out that, as of yet, no Martian delegates had been selected, “No one can say they have won the nomination until each and every state — red states, blue states and little green states, have been heard from!”

Clever premise, nicely timed with the landing of Phoenix on Mars, and then it gets even more “out there,” with Hillary Read the rest of this entry »

Posted in Humor, Politics | Leave a Comment »

More of the Same Griping about Customer Service

Posted by Ted Hopton on May 26, 2008

Nothing new at all in this NYT article, “Far From Always Being Right, the Customer Is on Hold.” It’s designed for popular consumption and it rehashes points made better elsewhere, with this author’s distinction being a decidedly whiny tone. But it’s the kind of article my mother notices and points out to me, knowing I work with call centers for a living. Thanks, Mom, I found it . . .

The bottom line, as I have said many times before (see, for example, Just Answer the Phone Quicker!) and will say many times again, is that those of us in the call center industry have the power to change the negative perception the public has of us. It’s going to take resolve and determination, and recognition that customer service is important enough to do right that spending money on it is a wise investment.

Posted in Call Center Management, Call Centers, Customer Sat, Customer Service | Leave a Comment »

Social Networking Has Gotten Political — In a Good Way

Posted by Ted Hopton on May 26, 2008

Roger Cohen’s NYT column, “The Obama Connection,” starts off with a play on Bill Clinton’s famous line from his first presidential campaign (“It’s the economy, stupid”): “It’s the networks, stupid.” Ironically, it’s Bill’s wife and heir-apparent, Hillary, who is implicitly the “stupid” one this time.

More than any other factor, it has been Barack Obama’s grasp of the central place of Internet-driven social networking that has propelled his campaign for the Democratic nomination into a seemingly unassailable lead over Hillary Clinton. Her campaign has been so 20th-century. His has been of the century we’re in.

I’d already been following Obama’s use of the Internet for fund-raising and organizing and energizing volunteers (see, Adios, Sound Bites & Fat Cats – Obama is Changing Politics and Barack Obama Is Rocking the Youth Vote and Obama Supporters Are Hip and Artistic and Home Agents Calling for Barack Obama). Cohen’s column nicely connects the dots and lets the picture emerge more clearly.

As Joshua Green chronicles in an important piece in The Atlantic, Obama has used social networking and his user-friendly Web site to develop the money machine, and the youthful engagement, that has swept him forward.

So, I found Green’s article, “The Amazing Money Machine,” and read that, too. It’s Read the rest of this entry »

Posted in Innovation, Networking, Politics, Technology, Trends, Web 2.0 | Leave a Comment »

 
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