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Sprint to Pesky Customers: “Scram”

Posted by Ted Hopton on April 19, 2008

See the original image at bits.blogs.nytimes.com

Sprint dumped 1000 customers who were calling 40 to 50 times more than other customers, specifically about issues that could not be resolved (e.g., billing disputes). Did the company do the right thing?

read more | digg story

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This entry was posted on April 19, 2008 at 11:40 am and is filed under Call Centers, Customer Sat, Customer Service, Management, Media. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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