Yet another reminder that it’s best to get up off the couch and get moving!
People with chronic health problems can improve their health and quality of life by learning how to exercise safely.
Archive for April, 2008
You Name It, and Exercise Helps It
Posted by Ted Hopton on April 30, 2008
Posted in Health, Science, Sports | Leave a Comment »
Colossal squid has biggest animal eyes in world
Posted by Ted Hopton on April 30, 2008
Marine scientists studying the carcass of a rare colossal squid said Wednesday they had measured its eye at about 11 inches across — bigger than a dinner plate — making it the largest animal eye on Earth.(AP Photo/NZPA, Ross Setford)
Posted in Animals, Science | Leave a Comment »
CMI: Secrets of Recruiting Success
Posted by Ted Hopton on April 29, 2008
Good insights on recruiting for call centers:
Successful recruiting programs prioritize the quality of recruits over the sheer speed or numbers of applicants. Practices such as rebranding your agents’ job and using employee referrals are proven methods for attracting quality applicants.
Posted in Call Center Management | Leave a Comment »
CMI: Job Brands – Changing Applicant Reactions to Your Openings
Posted by Ted Hopton on April 29, 2008
It’s common sense once you think about it, but applying marketing principles to your company’s image can be an important part of your approach to recruiting.
To bring quality candidates to your door, you have to have them at “hello.” Positive branding — attaching your call center’s name to a reputation for quality benefits for both customers and agents — can increase your desirability in applicants’ eyes.
Posted in Call Center Management, ICMI's CMI | Leave a Comment »
CMI: Spoken User Interface Design – The Elements of Style
Posted by Ted Hopton on April 29, 2008
In this excerpt from their best-selling book, How to Build a Speech Recognition Application, EIG’s Bruce Balentine and David Morgan touch on the unique application design issues surrounding speech-enabled IVR systems.
Posted in Call Center Management, ICMI's CMI | Leave a Comment »
CMI: Cross-Selling and Upselling – Translating Sales into Service
Posted by Ted Hopton on April 29, 2008
Making a successful service-to-sales transition requires cultural and process changes — from hiring the right agents to providing effective training and offering motivating rewards.
Posted in Call Center Management, Customer Service, Sales | Leave a Comment »
CMI: The Science of Call Center Agent Selection
Posted by Ted Hopton on April 29, 2008
Facing a tightening economy, nearly all business operations — including call centers — are looking for ways to cut costs. Companies that are working new assessment tools into their hiring strategies are seeing a significant dent in the cost associated with agent turnover, as well as improved quality and performance.
Posted in Call Center Management | Leave a Comment »
CMI: Creativity — the Key to Success for Small Call Centers
Posted by Ted Hopton on April 29, 2008
Good ideas for managing a small contact center. Provides an overview and specific steps to take.
Leaders of small call centers must not only master the fundamentals of running call centers, but they must also develop creative ways to do those things just a little differently.
Posted in Call Center Management | Leave a Comment »
Humans nearly wiped out 70,000 years ago
Posted by Ted Hopton on April 24, 2008
Fascinating! First, because it’s amazing to consider how close “we” came to extinction and second, that such understanding can be achieved through studying the human genome.
The human population at that time was reduced to small isolated groups in Africa, apparently because of drought, according to an analysis released Thursday.
Posted in Environment, Human Interest, Research, Science | Leave a Comment »
Remember Podcasting? Listeners Do. – eMarketer
Posted by Ted Hopton on April 24, 2008
I’ve been listening to podcasts for years, although I admit my time spent with podcasts has declined since I started blogging (only so much time in the day, and it’s hard to concentrate on what someone is saying while thinking about what you are writing). If you’re looking for an effective advertising niche, research shows podcasts work.
“The studies showed a 73% increase in likelihood to use or buy an advertised product,” said Velvet Beard, vice president at Podtrac. “The studies showed that 69% of audience members have a more favorable view of in-show advertisers.”
Posted in Marketing, Research, Statistics, Web 2.0 | Leave a Comment »
