Blog Power! Even the TSA Can Change
Posted by Ted Hopton on February 19, 2008
Have you heard about the Transportation Security Agency’s (TSA) new blog? It got lots of press, and lots of ridicule. Many claim it is just a public relations (PR) stunt for an agency that’s as lowly-admired as the IRS. Some held out hope that the TSA would actually listen to the comments people posted on the blog. But the hopeful ones are in the minority, from what I could see.
Well, it appears the TSA already deserves some props. Here’s an excerpt from, “TSA changes practice based on passenger blog comments“:
Less than a week after the Transportation Security Administration (TSA) launched a new blog site to gather feedback from air travelers and respond to their suggestions, it halted a practice at some airports that required travelers to remove all electronic equipment from carry-on luggage during security screenings.
Though the change they instituted as a result of blog readers’ comments was small, they did listen, they did change, and they did respond. That’s what they said they were going to do, and if they keep it up, they might do more than burnish their tarnished image — they might actually make getting on an airplane a little bit less painful than it has generally become. I’m all for that. Blog power!
