Yaicha

Well, the Miami Call Center Demo & Conference just ended. IMHO, which is completely and positively biased, it was excellent!!! But, what really counts is that the attendees certainly seemed to be of the same opinion. That’s what I like to hear

I have to admit, I had a scare at the end. When the second-to-last track of sessions ended and there was a 30-minute break, almost everyone left the classroom area . . . and for a while it appeared that few were going to come back. The lure of flights home or hitting the beach in this lovely, sunny weather seemed to have overcome their need for vital learning about call center management. And, honestly, after two solid days, or three (for those who attended the pre-conference day), I couldn’t blame them if they felt maybe their brains were going to burst from all they had learned.

But I was pleased to see so many return for the final track of sessions, and so were the speakers who drew the short straw and had those slots. In the words of one attendee, though, “you really saved the best for last for me.” Her perseverance paid off, as the final session she went to proved to be the most valuable one of all for her call center.

So many things I want to write about! Still not enough time to do so. Have to pack my conference suitcase up to be shipped home and double-check that my bag for Costa Rica has just what it needs. Then it’s time to enjoy a relaxing dinner with my colleague, Houdong, from ICMI China. And that’s another topic I’ll have to cover later: the large number of international attendees at this conference.

Until then, this conference is now history . . . which means it’s almost time to plan the next one.
call center management