ICMI’s QueueTips Edition 132
Posted by Ted Hopton on February 11, 2008
It’s that time again! Fresh new call center management advice in ICMI’s QueueTips!
Check out the notification email for some suggested topics in both the QueueTips Knowledgebase and the QueueTips Forums. And don’t miss out on the chance to show off your affiliation with QueueTips on your LinkedIn profile.
I’d be remiss if I didn’t mention, also, that we’re inviting all high-performing call centers around the world to apply for the ICMI Membership’s 2008 Global Call Center of the Year Award. Deadline is March 14, 2008. Learn more here.
call center management 
