CMI: Pacific Gas & Electric in the Contact Center Spotlight
Posted by Ted Hopton on February 5, 2008
Learn what another contact center is doing in the Contact Center Spotlight on Pacific Gas & Electric, featured in ICMI’s Customer Management Insight (CMI).
Pacific Gas & Electric may be dedicated to turning the lights on in northern and central California, but in the competitive customer contact area, PG&E is shooting the lights out.
call center management
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