Who Invented the Term “Call Center”?
Posted by Ted Hopton on January 31, 2008
This question was raised recently by a colleague, Sergio Caserta, of Vanguard, ICMI’s Global Partner in Italy: “Who first used the term ‘call center’?” In case you were wondering, I have an answer, provided by ICMI’s President, Brad Cleveland:
Hi Sergio:
Gordon MacPherson (founder of ICMI and my business partner for many years) was first to use the term “call center” sometime in the early 1980s. Before that, these environments used other terms – reservations, telephone centers, etc.
Best Regards,
Brad_______________________
Brad Cleveland
President
ICMI, International Customer Management Institute
P.O. Box 6177; Annapolis, MD 21401 USA
410-267-0700, ext 958 | 410-267-0962 (fax)
bradc@icmi.com | www.icmi.com
