My friend, Julie (who is forever finding and sharing the coolest and funniest things on the web — you should have a blog, Julie!), passed along these photos from a sand castle contest in Harrison Hot Springs, and she’s right, they are “stunning.”
Archive for January 31st, 2008
Amazing Sand Castles
Posted by Ted Hopton on January 31, 2008
Posted in Human Interest | Leave a Comment »
Who Invented the Term “Call Center”?
Posted by Ted Hopton on January 31, 2008
This question was raised recently by a colleague, Sergio Caserta, of Vanguard, ICMI’s Global Partner in Italy: “Who first used the term ‘call center’?” In case you were wondering, I have an answer, provided by ICMI’s President, Brad Cleveland:
Hi Sergio:
Gordon MacPherson (founder of ICMI and my business partner for many years) was first to use the term “call center” sometime in the early 1980s. Before that, these environments used other terms – reservations, telephone centers, etc.
Best Regards,
Brad_______________________
Brad Cleveland
President
ICMI, International Customer Management Institute
P.O. Box 6177; Annapolis, MD 21401 USA
410-267-0700, ext 958 | 410-267-0962 (fax)
bradc@icmi.com | www.icmi.com
Posted in Call Centers, ICMI, Innovation | Tagged: Call Centers, ICMI | Leave a Comment »
The Real Risks of Multiple Profile Disorder
Posted by Ted Hopton on January 31, 2008
This is too funny — and scary! If you’ve got any kind of presence online at all (and if you’re reading this the chances are you do), you ought to read the reality check provided in this snappy Wired article, “How Facebook Exposed Us All as Freaks.”
So you’re celebrating Valentine’s Day in the traditional fashion — bucket of chicken, webcam, gorilla mask — and thinking, “Good thing I’m wearing this gorilla mask! Otherwise, my new pal fortyishhooffetishist might recognize me from Facebook!”
Posted in Trends | Leave a Comment »
