More Call Center Bashing
Posted by Ted Hopton on January 28, 2008
Wired Magazine piles on with a pithy little piece *cleverly* titled, “Why Things Suck: Customer Service.” Terribly original, isn’t it? Looks like they spent at least 5 minutes researching their facts on the Internet (probably relied on Wikipedia) and marshalling their robust logical arguments, too. Good thing they’re not entering a high school debate, or they might get their clocks cleaned.
Nonetheless, it’s another black eye from the media. It will get picked up and spread all around, until the dubious “facts” it cites are taken for granted. Sure feels good to be sucker-punched again, doesn’t it?
call center management
jbaveker said
Don’t despair, Ted – I read somewhere that 100% of call center blasters don’t shower.