Yaicha

Ted’s take on the world, one topic at a time.

  • Subscribe to Yaicha

    AddThis Feed Button
    AddThis Social Bookmark Button Subscribe to me on FriendFeed

  • a

  • Archive

  • Popular Posts

  • On My iPod

    ADELE
    Black Kids
    Carolina Liar
    Feist
    Fleet Foxes
    Flight of the Conchords
    Fountains of Wayne
    Kaiser Chiefs
    Kathleen Edwards
    Keane
    KT Tunstall
    Lemon Jelly
    Liz Phair
    Mark Knopfler
    Mary Chapin Carpenter
    Massive Attack
    Matchbox Twenty
    Melody Gardot
    Nada Surf
    Plain White T's
    The Pretenders
    Santogold
    Sea Wolf
    Shelby Lynne
    The Shins
    Snow Patrol
    The Ting Tings
    U2
    The Verve
« CSR’s Rant Against AHT Objectives
ICMI’s QueueTips Edition 131 »

Master’s Thesis on Call Center Leadership

Posted by Ted Hopton on January 28, 2008

I just published an interesting response from a frontline supervisor to a question in ICMI’s QueueTips: “Call Center Management Structure” (Response #3). But it wasn’t the content of the posting that got my attention as much as her closing comment:

I would love to know more about how other call centers are structured as I am writing a master’s thesis on the topic of call center leadership. — Karen, L.L. Bean, Inc.

Pretty cool! Do you know how many of your frontline supervisors are writing a thesis on some aspect of call center management? How much are you doing to encourage this kind of professional development in your management team?

Possibly related posts: (automatically generated)

This entry was posted on January 28, 2008 at 1:19 pm and is filed under Call Center Management, Call Centers, ICMI, ICMI's QueueTips, Learning. Tagged: , , , . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Leave a Reply

You must be logged in to post a comment.

« CSR’s Rant Against AHT Objectives
ICMI’s QueueTips Edition 131 »