ICMI’s QueueTips Edition 131
Posted by Ted Hopton on January 28, 2008
It’s that time again! Fresh new call center management advice in ICMI’s QueueTips!
Check out the notification email for some suggested topics in both the QueueTips Knowledgebase and the QueueTips Forums. And don’t miss out on the chance to show off your affiliation with QueueTips on your LinkedIn profile.
In case you are a regular ICMI’s QueueTips reader, no, we did not miss our deadline last Friday. Well, we did not publish on the regularly scheduled day, but it’s on purpose so we can continue to test whether Monday is a better day to send the ICMI’s QueueTips notification email.
After our initial test two weeks ago, we noticed significantly more readers were active on the website and forums. If Mondays are better for more of you than Fridays for ICMI’s QueueTips to be published, that’s fine with me!
call center management
