A "Quality" Blog
Posted by Ted Hopton on January 11, 2008
I have a weakness for puns. Maybe that’s why I like the name “QueueTips” for ICMI’s question-and-answer community that’s turned into a massive knowledgebase of call center management resources. 
So, the title of this entry is a pun, because Cliff Hurst writes about quality monitoring in call centers quite a bit. He’s been a frequent speaker at ICMI’s conferences, and I like his blog, especially when he favorably references one of our conferences! So, here’s a link, and I encourage you to check out what Cliff has to say. And pity the poor guy, since he’s in the middle of Maine winter right now 
call center management
Cliff Hurst said
Ted,
Thanks for the plug of my blog and email newsletters on the subject of call center quality.
Of course, the Maine State Chamber of Commerce may not be so welcoming of your references to winter here. Actually, they are not so bad, especially if one can get away from time-to-time, such as going to Call Center Demo in Miami in February!