We’ve been hearing about user-generated content on the Internet for years now. For some of us, it’s old hat. I’ve been in charge of ICMI’s user-generated content forever — ICMI’s QueueTips, a question and answer forum for call center professionals — and have been amazed at how much it has grown and how much attention it attracts. There’s no question our QueueTips pages bring many new customers to ICMI who never would have found us otherwise.
That’s old-fashioned text content, though. Nothing flashy about it. As I explored the world of online video (see my earlier post on You Tube for Business), I stumbled upon some brand new, funny and flattering user-generated content: a video created by staff at a call center, singing a song parody written by ICMI’s own Greg Levin. It’s a riot, and I recommend watching it if you have any interest in call centers and/or a good laugh.
Now I am looking for ways to produce more of the “flashy” and fun user-generated content, to round out our already-robust QueueTips offerings.
call center management
